Refund policy

Return & Refund Policy

Last updated: [21/4/26]

Thank you for shopping with Essendo.

We offer a simple and customer-friendly return policy.

🔁 Returns  
You can request a return within 3 days of receiving your order if:
- The product is damaged  
- The product is defective  
- You received the wrong item  

To be eligible for a return:
- Item must be unused  
- Item must be in original packaging  

📦 Return Process  
To request a return, contact us at: [your email]  
Share your order ID and product photos.

💰 Refunds  
Once your return is approved:
- Refund will be processed within 5–7 business days  
- Refund will be issued to original payment method  
- For Cash on Delivery orders, refund will be sent to your bank account  

🚚 Return Shipping  
- If product is damaged or wrong → We cover shipping  
- If customer changes mind → Return not accepted  

❌ Non-returnable items  
- Used products  
- Products without original packaging  

📩 Contact  
For any questions, contact us at: [your email]